Our Policies
Cancellation & Refund Policies
Cancellations made after the grace period for your group size will result in a 100% charge being incurred (no refund).
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For groups of 4 or fewer, notification of cancellation must be received by phone at (808) 879-7218 at least 48 hours prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 48 hours remaining before the tour time will NOT be considered valid, and NO refund will be offered.
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For groups of 5 or more, notification of cancellation must be received by phone at (808) 879-7218 at least 7 days prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 7 days remaining before the tour time will NOT be considered valid and NO refund will be offered.
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For groups of 10 or more, notification of cancellation must be received by phone at (808) 879-7218 at least 14 days prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 14 days remaining before the tour time will NOT be considered valid and NO refund will be offered.
Health & Safety (Covid-19 procedures)
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
• Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high-traffic areas between each tour, and hand sanitizer will be available to all of our guests.
• Social Distancing – Guests will stay at a safe 6-foot distance during all points of the tour. We also ensure that all staff members will be wearing the necessary PPE.
• Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.
Taxes & Fees
Kai Kanani calculates and adds the following taxes, totaling 7.5269%, to the cost of all of its tours:
- State of Hawaii General Excise Tax: 4.166%
- Department of Land & Natural Resources Harbor/Mooring Fees: 3.3609%
Ready to Book Your Tour?
We offer a variety of snorkeling tours and sailing trips.